FAQ

How long does shipping take?
Orders usually ship within 3-7 business days. Delivery time depends on your country. You get tracking by email when it ships.

Do you ship worldwide?
Yes. Options and prices show at checkout.

What is your return policy?
30 days after delivery. Item must be unused, original condition, tags + packaging, plus proof of purchase. Email Elovoria@outlook.com to start a return.

I live in the EU. Can I cancel?
Yes. EU customers can cancel or return within 14 days of delivery, for any reason, if the item is unused and in original packaging.

When will I get my refund?
After we inspect the return, approved refunds go to your original payment method within 10 business days. Your bank may take longer to show it.

What cannot be returned?
Sale items, gift cards, custom items, perishable goods, and personal-care items. Damaged, defective, or wrong items — email us immediately.

The item arrived damaged or wrong.
Email Elovoria@outlook.com with your order number and photos. We will make it right.

How do I contact you?
Elovoria@outlook.com

How is my data used?
To process orders, ship, and support your account. Full details are in the Privacy Policy. Email us to access, correct, or delete your data.

Do you share my data for ads?
We may use Shopify and partners for marketing. You can opt out here: https://elovoria.com/pages/data-sharing-opt-out